shipping & Delivery
We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order, but we've added them below for you too!
Countries we ship to currently (subject to change):
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia, Plurinational State of
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, the Democratic Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City State)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran, Islamic Republic of
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territory, Occupied
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela, Bolivarian Republic of
Viet Nam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
If your country isn't showing in the list, sadly, we cannot ship to this location.
In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively.
The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to.
We are unable to offer to ship to a country on a one-off basis, or change territories by request.
Most orders are printed and shipped within 48-72 hours of when they are placed. Our factory operating hours are Monday-Friday and so orders can take a little longer if they fall over a weekend.
Here are our estimated shipping delivery times (after production): UK 3 - 5 days, EU 5 - 10, International 10 - 20.
Any dispatch and delivery time projections provided by us are estimates only, and may be affected by public, bank or international holidays, or delays outside of our control.
Options range from standard shipping, to expedited and tracked worldwide delivery (currently available for UK only)
Once you've placed your order, you should receive a confirmation email.
When your order has been completed, where you have purchased tracked delivery, tracking information will be provided in your Dispatch email.
EU Delivery - GBP 7.00
International Delivery - GBP 7.50
UK Standard Royal Mail- GBP 4.50
For UK orders we dispatch all orders with tracking information. If you have an EU/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you’ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's Track and Trace service so you can stay updated on its journey to you. If you have any questions about your order you can get in touch at hello@teemill.com
Keep in mind that if an order isn't delivered within 35 days, you can request a refund or re-shipment.
You can tell if an order has shipped by looking at the status in your order confirmation page.
Whilst it's very unusual, orders can get delayed in the post. In the rare event that a courier has your customer's parcel and is delayed, the product will almost certainly still arrive so the best thing is to ask your customer to hold on for a period of time, how much depends on the location and courier but the following guidance comes from couriers directly: From the point an order is marked as Shipped, couriers allow an addition UK: 21 days, EU: 28 days, International: 35 days.
If this time has elapsed, drop us a message with the Teemill Order ID as we can get in touch with the courier to activate the 'lost parcel' process and will immediately resend the order and help get it sorted for you and your customer.
When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location.
Any additional charges for customs and/or import clearance and other handling charges must be paid by you, as we have no control over these charges.
All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper, decorated with a fun design that can be coloured in or upcycled. Large orders come in cardboard boxes sealed with environmentally friendly tape.
We don't include receipts in the bags so they are perfect for gifting.
Returns & exchanges
Our policy lasts 15 days from the date of delivery. Unfortunately, we cannot offer refunds or exchanges for items returned after this period.
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
How to Return an Item
Please contact us at info@oceansnation.com to initiate a return or exchange. Include your name, order number, and details about the request in your email. We will provide further instructions and the return address.
Important Notes
- Do not return items to the manufacturer. Packages sent to the manufacturer will not be eligible for a refund or exchange.
- Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
- Refunds will be processed within 5-10 business days after approval.
- For exchanges, we only replace defective or damaged items or assist with size changes. Please email us for assistance.
For any questions or concerns, feel free to reach out at info@oceansnation.com.
If an item is damaged in the post, send a photo to hello@teemill.com with an order number and pictures of the damaged item. We will ask you to return the damaged item so that we can inspect it and then Remill it, and send a replacement free of charge.
If an item is lost in the post, first allow sufficient time (usually 35 days) for the item to arrive. If it doesn't arrive within this time send us an email to info@oceansnation.com
If the package is returned to the sender for unsufficient or wrong delivery information, you will be contacted and offered the option to redeliver at cost price. Items that are returned to sender will be recycled after 30 days unclaimed.
All shipping time estimates are estimates. We have no control over the performance of third party couriers. We do not guarantee delivery times where time is of the essence.
We process returns/exchanges the same day they arrive back with us. Exchange orders are automatically added to the factory queue and fulfilled and dispatched as normal. Refunds are usually appear within 48 hours, but can take 5-10 working days to appear on your statements.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or credit card statement.
- Contact your bank or credit card provider, as processing times can vary.
- If the issue persists, email us at info@oceansnation.com.